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Effective Date: January 1, 2022
We appreciate the trust you place in CWGS Group, LLC and the Camping World and Good Sam family of companies (collectively, "CWGS," "we," "us," "our"). We know that your data privacy and security is important. Our privacy policy (this "Privacy Policy") describes how we process your information, including how we collect, use, and share information gathered about you, such as when you
We hope that this disclosure will help increase your confidence and enhance your experience on the Internet and with us.
Persons with disabilities may obtain this notice in alternative format upon request by contacting us at [email protected].
Our processing of information about individuals will vary depending upon the circumstances in which we have interacted with them. This Privacy Policy describes our overall privacy practices – in some cases, different or additional notices about our information processing practices may apply.
In this overview, we summarize the information we collect and how we use it, which is further explained in our Privacy Policy below.
California residents: If you are a California resident, please refer to the Additional Information for Residents of California section below for important information about the categories of Personal Information we collect and disclose, as well as your rights under California privacy laws, including your right to submit a "Do Not Sell My Personal Information" request (i.e., to opt of the sale of your Personal Information by us).
We also include specific disclosures for residents of Nevada.
Please read this Privacy Policy before you use any of our Services. We always welcome your questions and feedback. For privacy-related issues, please feel free to contact us directly at any time.
CWGS Group, LLC PO Box 6888 Englewood, CO 80155-6888 800-234-3450 [email protected].
Some of the Services may include features that permit you to provide information to us. We collect and store any information you enter via our Services. This includes:
When you interact with the Services, certain information about your use of our Services is collected automatically. This includes:
We may collect information about you that is publicly available, including on our websites, on third party websites, and otherwise. Please note that we are not responsible for what third parties do with any information that you make available in public areas of our Services or elsewhere. As such, we advise that you exercise great care in determining what information you choose to make publicly available through our Services or via other public areas.
We may use the information we collect for the following purposes:
In addition, by joining Good Sam Club, you agree and acknowledge that we may recognize your membership among our affiliated companies and on our websites. For example, if you are a member of Good Sam Club and have also joined the RV.Net forum, we will indicate that you are a Good Sam Club member by displaying a "Good Sam" icon by your user name whenever you post content to an RV.Net forum. If you would like to remove the Good Sam Club icon in relation to your forum posts, you may do so in your forum account in the "My Profile" section.
When you supply us with information, the information you provide may be added to our customer file. This information is combined with the other information we collect about you.
We may disclose information to current or future affiliates or subsidiaries for research, marketing, and other purposes consistent with this Privacy Policy.
We engage third parties to perform functions on our behalf such as: delivery services, customer information management, customer communications and marketing services, billing and collection, order fulfillment, auditing and accounting, professional services/consultants; analytics services; security services; and IT support. These companies are restricted from using your information in any manner other than as directed or permitted by us. There are limited circumstances in which the service provider collects data directly from you when their privacy policies may also apply.
Where you choose to interact with us through social media, your interaction with these programs typically allows the social media company to collect some information about you through cookies or other tracking mechanisms that they place on your device. In some cases, the social media company may recognize you through its digital cookies even when you do not interact with their application. Please visit the social media companies' respective privacy policies to better understand their data collection practices and the controls they make available to you.
To enhance your experience on our Services, we provide information to a select group of companies that offer products and services that may be of interest to you. For example, on occasion, we offer promotions – such as sweepstakes or free camping – in conjunction with a business partner. We may share your information with the business partner if they need it to send you a product, such as a magazine subscription or fulfill the offer of a free night camping. Also as an example, we will occasionally send email promotions to our users on behalf of business partners regarding lifestyle-related products or services.
We may sell certain of our businesses or assets to other companies in connection with a merger, acquisition, or bankruptcy. When such transactions take place, your information may constitute a part of the transferred business assets. In the event that we, or any of our affiliates, sell some, all, or substantially all of our assets to another company, your information likely will be disclosed and transferred as an asset to such company.
We will disclose information as required by law, for example, to comply with a court order or subpoena; to enforce our Terms of Use, sweepstakes/contest rules, or assert or defend other legal claims; to a regulator or consumer protection authority with jurisdiction over us; or to protect the safety, integrity, and security of our Services, users, and information.
We may share aggregated or deidentified data at our discretion, including with marketing agencies, media agencies, and analytics providers.
To the extent that we receive health information about you, that information is subject to electronic disclosure to extent permitted by applicable law.
Much of the information that we collect automatically is collected through cookies, web beacons, and other tracking technologies, as well as through your web browser or device. CWGS relies on partners to provide many features and to process information about your use of our Services and other websites.
Cookies are pieces of information that a website sends to your browser while you are viewing the website. These pieces of information allow the website to remember important information that will make your use of those websites more useful. Our websites and other websites use cookies for a variety of purposes. We use third party cookies and other tracking technologies to collect and process information about your browsing and buying activity on our websites.
We also contract with one or more third party website analysis service partners to provide us with a data collection and reporting services. When you access our websites, a third party website analysis service partner may use cookies and other technologies on our behalf and may receive information about your browsing and buying activity on our websites. Such data collection may be compiled and analyzed on an aggregate basis, and we may share this aggregated data. We may also disclose aggregated user statistics in order to describe our Services to current and prospective business partners, and to other third parties for other lawful purposes.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many of our features that make your web experience more efficient.
Our HTML-formatted emails may contain a web beacon to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users. The web beacon will be deleted when you delete the email. Emails in plain text (if applicable) rather than HTML will not include the web beacon.
We use pixel tags (also sometimes also known as web beacons), which are transparent images, iFrames, or JavaScript, to understand how consumers interact with our websites, including on websites and in mobile apps. Pixel tags are small blocks of code on a webpage or app that allow them to read and place cookies and transmit information to us or our partners.
We may use third-party analytics companies, for example Google Analytics (see privacy policy and opt-out) to evaluate your use of our Services. We use these tools to help us understand use of, and to improve, our Services. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services.
We partner with companies that assist us in advertising about our Services to others who may be interested in the Services. These companies may use tracking technologies to collect or receive information from the Services and elsewhere on the internet and use that information to provide analytical services, interest tagging, and ad targeting.
In addition, some advertisements on our websites are promoting products and services from third-party companies. These companies are called "network advertisers." Network advertisers collect information when you visit our websites. The information is collected using technology, so you may not realize it is being collected. The network advertisers collect this information so that they can show you ads that are more relevant and interesting to you.
Our third party advertising and business partners may provide you with ways to choose not to have your information collected. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") by following instructions on the NAI's website and the Digital Advertising Alliance ("DAA") by following the instructions on the DAA's website. Please note that opting out of participating ad networks does not opt you out of being served advertising.
If you have established an account with one of our business units, you can review your communication preferences through the "My Account" section of our websites. Communication preferences are permissions that you have granted us to communicate with you on specific areas of interest. You may make modifications to your communication preferences directly through this section of "My Account."
If you don't have an account, can't find your account, or some of our Services do not provide an account section, you can simply contact us via email by clicking "Contact Us" located at the bottom of all of our web pages or send an email directly to [email protected]. Please include information in the email that will help us identify your account so we can assist you with changing your communication preferences.
You can also request that we not send marketing emails to you either by unsubscribing from the communication via the link at the bottom of the email or by contacting us at [email protected].
When you subscribe to our publications, join the Good Sam Club, or otherwise do business with us, please tell us if you do not want to receive our direct mail marketing offers for any or just certain products and/or services. We will mark your account for a three-year period. You will not receive any direct mail offers from us during this three-year period for those products and/or services that you have indicated to us that you are not interested in receiving. If you change your mind, just get in touch with us and ask that we include you in future offerings. Please note that because marketing campaigns are planned a few months ahead of time, you may continue to receive marketing offers for two to four months after making a request. Write to us at Good Sam Mail Preference Service, P.O. Box 6888, Englewood, CO 80155-6888 to opt out from specific future mailings.
We use a combination of physical, technical, and administrative safeguards to protect the information we process via the Services. While we use these precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.
There are some things that you can do to help protect the security of your information as well. For instance, never give out your password, because this is what is used to access all of your account information. Also remember to sign out of your account and close your browser window when you finish surfing the web so that other people using the same computer won't have access to your information.
We may offer links to or from our Services to websites, services, and resources operated by third parties. We offer links to third party websites as a convenience. We are not responsible for the privacy practices, content, or policies of websites operated by third parties, and you should inquire about the privacy practices of such third parties before providing any personal information to those third parties. We are not responsible for such third parties' use or misuse of your information.
Our Services are not directed to or intended for, and we do not knowingly collect information from children under the age of 16. If you are under 16, please do not submit any information via our Services. We encourage parents and legal guardians to monitor their children's internet usage and to help enforce our Privacy Policy by instructing their children to never provide information via our Services without their permission. If you have reason to believe that a child under the age of 16 has provided information to us via our Services, please contact us.
Our Services are directed to individuals in the U.S. Information that you provide to us and the data that we collect as a result of your using our Services will be processed in the U.S. The privacy and data protection laws in the U.S. may not be equivalent to or adequate under the laws in your country of residence or from which you access our Services. By using our Services or by otherwise providing us with your information you agree to the processing of your information in the U.S.
California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to [email protected].
Our websites currently do not honor browser "do not track" signals.
The California Consumer Privacy Act ("CCPA") provides California residents with rights to receive certain disclosures regarding a business' processing of "Personal Information," as well as rights to know/access, delete, and opt-out of the sale of Personal Information.
The CCPA defines "Personal Information" as "information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household."
Certain information we collect may be exempt from the CCPA because it is considered public information (i.e., it is made available by a government entity) or covered by a specific federal privacy law, such as the Gramm–Leach–Bliley Act, the Health Insurance Portability and Accountability Act, or the Fair Credit Reporting Act. In addition, this Privacy Policy does not apply to the information we collect about job applicants, independent contractors, current for former employees, or information that is collected in the context of a business-to-business relationship.
To the extent that we collect Personal Information that is subject to the CCPA, the following applies.
Our processing of Personal Information about California residents will vary depending upon the circumstances and nature of our interactions or relationship with such resident. The chart below summarizes, for the prior 12 months, the CCPA categories of information we collect, whether we disclose that information to third parties for business purposes or sell (as defined under the CCPA) that information, and the categories of third parties to whom we disclose that information for a business purpose or sell (as defined by the CCPA) that information. Please also see above "Types of Information We Collect and How We Collect It," "How We Use the Information We Collect," and "How We Share the Information We Collect" for more details.
We collect the above information from the following categories of sources of information:
You have the right (up to twice per year subject to certain exemptions) to know the following (for the prior 12 months):
You have the right to request in certain circumstances that we delete any Personal Information that we have collected about you (subject to certain exemptions).
You have the right to opt out of any sale of your Personal Information by CWGS. To exercise your right to opt out of the sale of your Personal Information, please visit our "Do Not Sell My Info" webpage, call us at (866) 890-2810, or request a Consumer Data Request Form at any of our retail locations in California.
Please note that your right to opt out does not apply to our sharing of Personal Information with service providers, who are parties we engage to perform a function on our behalf and are contractually obligated to use the Personal Information only for that function.
You may submit a request to exercise your rights to know/access or delete your Personal Information through any one of three means:
In order to process your request to know/access or delete Personal Information, we must verify your request. We do this by:
You may authorize another individual or a business to make requests on your behalf. Unless the authorized agent has a valid power of attorney, we require that you and the authorized agent complete notarized affidavits in order to verify the identity of the authorized agent and confirm that you have authorized them to act on your behalf. Parents of minor children may submit a birth of the child certificate in lieu of an affidavit, in order to make requests on the child's behalf. Sample forms will be provided in the verification process.
You have the right to be free from discrimination based on your exercise of your CCPA rights.
Residents of the State of Nevada have the right to opt out of the sale of certain pieces of their information to other companies who will sell or license their information to others. To make a request, please contact us at [email protected] or complete our Consumer Data Request Form.
We may change this Privacy Policy from time to time. All changes to this Privacy Policy are effective when posted. In the event of any material changes to our processing of information subject to this Privacy Policy, we will notify you of the change by updating the "Effective Date” of this Privacy Policy.
